Frequently Asked Questions

 We understand that you prefer to speak with a live individual each time you call. However, because of the nature of our business, this is not always possible. The automated phone system helps to route calls for efficiency. We encourage you to listen to the options, choose carefully, and leave a detailed message with your call back number when prompted. Our response time is 24 hours, but we are able to return most phone calls before the close of business on the day that it is received. Please do not leave duplicate messages as this causes delays in returning your call. 

All new patients must be referred by a physician. After we receive the referral documents, we will contact you personally to schedule an appointment and will notify the referring physician of the date and time. Please make every effort to ensure that the patient’s contact information is current. 

Physicians seeking to refer a patient must fill out our referral form, which can be found on our website www.dewcenter.com. Please give us 3-4 business days to review the referral and contact the patient to set up an appointment. We will contact the patient directly to schedule the appointment and then notify your office of the appointment date and time. 

We will look up your copay information. However, we suggest that you contact your insurance company personally to verify copay amounts for a specialist physician visit? 

We accept cash and most major bank cards including Discover, American Express, MasterCard, and Visa.

 Please bring your photo ID, insurance cards, copayments, medication bottles, recent labs, blood sugar logs, and glucose meter. 

To accommodate all our patients, we request that appointment cancellations be made 24 hours in advance. There is a no-show fee of $50 for appointments which are not cancelled 24 hours in advance. Fees MUST be paid in full before an appointment can be rescheduled. 

Please send us a message via your patient portal. These messages are checked continually. 

No. If available, samples are only given on the day of your appointment. 

We prefer that you use  Crestwood, LabCorp or Quest since your results will go directly into your electronic chart, will be available faster and can be viewed through your patient portal.

Lab results are discussed at the follow up visit. You may view your lab results through the patient portal once they have been reviewed by the doctor. 

Prescription refills are given at each visit. Please verify at the time of your visit, that you have been given the refills you need and that they are sent to the pharmacy of your choosing. If you run out of medication, please check with your pharmacy about availability of refills by medication name and not prescription number. If you request refills from our office in between visits, there will be a charge. We request 72 hours for prescription refills. The most expedient way to request a refill is through the patient portal. When you send us a request, please verify your pharmacy information. We do not accept refill requests from pharmacies. Any refill request sent by a pharmacy will be filed in your chart and no action will be taken.  

 It takes 7-10 business days to process requests for medical records. 

Questions regarding No -Show fees should be directed to our office.  For other billing questions, please call Platinum Healthcare Services at 256-327-5710. 

The office is located on the campus of Crestwood Medical Center at One Hospital Drive SW, Suite 300 in Medical Pavilion 2.
Our building also has the Maternity Center, the Cancer Center.
You may take advantage of the available valet parking.

Crestwood Medical Center is off Airport Rd.
Take Memorial Parkway south and exit Airport Rd.
Turn Left onto Airport Rd.
Go through 3 traffic lights (pass Regions bank on the left) and then turn left onto Hospital Drive.
At stop sign, cross over Whitesport Drive and come into the main parking area.
Our building is to the right. You have the option to valet park.